Question 1

How do I create a newjil account?

Accepted Answer

Creating a newjil account is quick and straightforward. Visit the newjil homepage, click "Sign Up" in the header, and complete the registration form with your full name, date of birth, mobile number, email address, and residential address. You must be at least 21 years old to register, as required by PAGCOR regulations. After submitting your details, you'll receive a verification link via email and SMS. Click the link to activate your account, and you're ready to log in and explore the platform.

Question 2

What documents do I need for KYC verification on newjil?

Accepted Answer

newjil requires all players to complete KYC (Know Your Customer) verification before processing withdrawals. You'll need to submit one government-issued photo ID — such as a Philippine passport, LTO driver's license, UMID, SSS ID, PhilHealth ID, PRC ID, Postal ID, or Voter's ID — plus a proof of address dated within the last three months, such as a utility bill, bank statement, or government correspondence. Upload clear, legible photos of both documents via your account dashboard. Verification typically takes 24 to 48 hours.

Question 3

I forgot my password. How do I reset it?

Accepted Answer

If you've forgotten your newjil password, click "Forgot Password" on the login page. Enter the email address or mobile number registered to your account, and newjil will send you a password reset link via email and SMS. Click the link, create a new password, and confirm. Your new password must be at least 8 characters long and include a mix of uppercase letters, lowercase letters, and numbers for security. If you don't receive the reset link within a few minutes, check your spam folder or contact newjil support for assistance.

Question 4

Can I have more than one newjil account?

Accepted Answer

No. newjil's Terms & Conditions strictly prohibit multiple accounts. Each player is allowed only one account per person, household, IP address, and payment method. Attempting to create multiple accounts to claim bonuses, evade limits, or manipulate promotions is considered fraud and will result in immediate closure of all associated accounts, forfeiture of balances, and permanent exclusion from the platform. PAGCOR regulations also require strict identity verification to prevent duplicate accounts, so all newjil accounts are cross-checked against existing records during the KYC process.

Question 5

How do I close my newjil account?

Accepted Answer

If you wish to close your newjil account, contact the support team via live chat or email at support@newjil.cam with the subject line "Account Closure Request." A support agent will verify your identity and process your request within 24 hours. If you have a Real Money Balance, you'll need to withdraw it before the account can be closed. For players who feel they need a break due to problem gambling, newjil recommends using the self-exclusion tool instead, which closes your account for a minimum of 12 months and activates responsible gaming protections.

Question 6

Why is my newjil account locked?

Accepted Answer

newjil may temporarily lock your account for several reasons, including failed login attempts, suspicious activity detected by our fraud prevention system, incomplete KYC verification, or a request from you for a cooling-off period or self-exclusion. If your account is locked, you'll receive an email or SMS notification explaining the reason and next steps. In most cases, you can unlock your account by contacting support, verifying your identity, or completing any outstanding verification requirements. Our Manila-based support team is available 24/7 to help resolve account lock issues quickly.

Question 7

What payment methods does newjil accept?

Accepted Answer

newjil supports all major Philippine payment channels for deposits and withdrawals. You can deposit instantly using GCash, Maya (formerly PayMaya), GrabPay, or QR Ph e-wallets. Bank transfers are also supported via InstaPay and PesoNet for BPI, BDO, Metrobank, and other Philippine banks. Over-the-counter deposits are available at 7-Eleven CLiQQ kiosks nationwide. All payment methods are processed in Philippine Pesos (PHP) and comply with PAGCOR financial transaction regulations. No international credit cards or offshore payment processors are accepted.

Question 8

What is the minimum deposit amount on newjil?

Accepted Answer

The minimum deposit amount on newjil is ₱100 for most payment methods, including GCash, Maya, and InstaPay. Some over-the-counter methods like 7-Eleven CLiQQ may have a slightly higher minimum, typically ₱200. There is no maximum deposit limit per transaction, but daily and monthly deposit limits may apply based on your account verification level and responsible gaming settings. You can view and adjust your deposit limits at any time in your account settings under "Responsible Gaming Tools."

Question 9

How fast are GCash withdrawals on newjil?

Accepted Answer

GCash withdrawals on newjil are processed within 15 minutes to 2 hours during business hours (8 AM to 10 PM Manila time) for verified accounts with no pending compliance checks. Outside business hours, withdrawals are queued and processed first thing the next morning. If this is your first withdrawal, or if the amount exceeds ₱10,000, additional compliance checks may extend processing time to 24 hours. All newjil withdrawals are subject to PAGCOR anti-money laundering requirements, which may include source-of-funds verification for large or irregular transactions.

Question 10

Are there any fees for deposits or withdrawals?

Accepted Answer

newjil does not charge any fees for deposits or withdrawals. All payment processing fees are covered by the platform. However, your payment provider — such as GCash, Maya, your bank, or 7-Eleven — may impose their own service fees for certain transactions. For example, GCash typically charges a small fee for cash-ins over ₱8,000, and InstaPay transfers may incur a ₱25 fee depending on your bank. Check with your payment provider for their specific fee structure. newjil itself never deducts fees from your deposit or withdrawal amounts.

Question 11

Why is my withdrawal pending?

Accepted Answer

Withdrawal requests on newjil may be marked as pending for several reasons. The most common is that your account has not yet completed KYC verification — all first withdrawals require identity verification per PAGCOR regulations. Other reasons include wagering requirements not yet met on a bonus, a mismatch between your withdrawal method and deposit method, or a routine compliance review for anti-money laundering purposes. You'll receive an email explaining the reason for the delay and any actions required. Contact support if your withdrawal has been pending for more than 24 hours without explanation.

Question 12

Can I withdraw to a different payment method than I deposited with?

Accepted Answer

For security and anti-money laundering compliance, newjil requires that you withdraw to the same payment method you used to deposit. For example, if you deposited via GCash, your first withdrawal must also be to GCash. If you deposited using multiple methods, you must withdraw in proportion to your deposit history. Once your initial deposits have been fully withdrawn, you may add a new withdrawal method by contacting support and completing additional verification. This policy is standard across all PAGCOR-licensed platforms and helps protect both you and newjil from fraud.

Question 13

What games are available on newjil?

Accepted Answer

newjil offers a comprehensive selection of casino games designed specifically for Filipino players. You'll find hundreds of slot titles from providers like JILI, Pragmatic Play, and PG Soft — including popular Filipino favorites like Fortune Gems and Crazy 777. The live casino section features live dealer baccarat, roulette, blackjack, and sic bo streamed in real-time from professional studios. newjil also offers bingo rooms, including Kalaka Bingo and 90-ball bingo, plus sports betting markets covering basketball (including PBA), boxing, UFC, football, and sabong (online cockfighting). All games are mobile-optimized and available 24/7.

Question 14

Are the games on newjil fair and regulated?

Accepted Answer

Yes. All games on newjil are provided by licensed, internationally recognized game developers whose RNG (Random Number Generator) software is independently tested and certified by accredited testing labs like GLI and BMM Testlabs. newjil itself is licensed and regulated by PAGCOR, which audits the platform regularly to ensure all games meet Philippine fairness and integrity standards. Live casino games are streamed in real-time with professional dealers, and all outcomes are determined by physical cards, dice, or wheels — not software. newjil publishes RTP (Return to Player) percentages for all slots and table games in the game information screens.

Question 15

Can I play newjil games on my mobile phone?

Accepted Answer

Absolutely. newjil is fully optimized for mobile play on both iOS (iPhone, iPad) and Android devices. You don't need to download an app — simply visit newjil.cam in your mobile browser (Safari, Chrome, or Firefox), log in to your account, and all games will load and play seamlessly in your browser. The mobile experience includes the full game library, live casino, deposits and withdrawals, account management, and 24/7 customer support. For the best experience, newjil recommends using a stable 4G or Wi-Fi connection, especially for live dealer games which stream high-quality video.

Question 16

What is RTP and where can I find it for newjil games?

Accepted Answer

RTP stands for "Return to Player" and represents the percentage of all wagered money that a game is designed to pay back to players over time. For example, a slot with 96% RTP will, on average, return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a prediction of any individual session. You can find the RTP for any slot or table game on newjil by opening the game and clicking the information or help icon — usually represented by an "i" or "?" symbol. newjil only partners with game providers whose RTP values are certified by independent testing labs.

Question 17

Can I play newjil games for free or in demo mode?

Accepted Answer

Most slot games on newjil offer a free demo mode that allows you to try the game without risking real money. Demo mode is available to both logged-in players and visitors — simply open any slot game and look for the "Demo" or "Try for Free" button. Demo mode uses virtual credits and does not award real money prizes. Live casino games, bingo, and sports betting are only available in real-money mode since they involve real dealers, live draws, and real-time events. Demo mode is a great way to learn game rules, test strategies, and explore new titles before committing your own funds.

Question 18

What should I do if a game freezes or disconnects?

Accepted Answer

If a newjil game freezes, disconnects, or crashes during play, don't worry — your active bet and balance are always protected. For slots and table games, the outcome of any spin or hand is determined the moment you click "Spin" or "Deal," and is recorded on newjil's servers even if your connection drops. Simply refresh your browser or reopen the game, and you'll see the result of the interrupted round reflected in your balance. For live casino games, the dealer continues the round even if you disconnect, and the result is credited to your account automatically. If you notice a balance discrepancy, contact support with your game history and they'll resolve it immediately.

Question 19

What is the newjil welcome bonus for new players?

Accepted Answer

New players who register on newjil and make their first deposit are eligible for the newjil Welcome Bonus — typically a 100% match bonus up to ₱5,000 plus 50 free spins on selected slots. For example, if you deposit ₱2,000, newjil will credit an additional ₱2,000 bonus funds to your account, giving you ₱4,000 total to play with. The welcome bonus is subject to wagering requirements, usually 30x the bonus amount, which must be met before bonus winnings can be withdrawn. Full terms and conditions, including eligible games and maximum bet limits, are displayed during the deposit process and are also available on the Promotions page.

Question 20

What are wagering requirements and how do they work?

Accepted Answer

Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with 30x wagering requirements, you must place ₱30,000 worth of eligible bets before the bonus and its winnings become withdrawable. Different games contribute different percentages toward wagering — slots usually contribute 100%, while table games may contribute only 10% or be excluded entirely. You can track your progress toward completing wagering requirements in your account dashboard under "Active Bonuses."

Question 21

Can I withdraw my deposit if I accept a bonus?

Accepted Answer

Yes, but with conditions. If you accept a bonus on newjil, your deposit and bonus are combined into a single bonus balance. You can withdraw your original deposit at any time, but doing so will forfeit the bonus and any winnings generated from it. If you want to keep the flexibility to withdraw your deposit immediately without restrictions, you can opt out of the bonus during the deposit process by unchecking the bonus offer box. Once a bonus is activated, it must either be completed (wagering requirements met) or forfeited before a withdrawal can be processed.

Question 22

Does newjil offer reload bonuses or loyalty rewards?

Accepted Answer

Yes. In addition to the welcome bonus, newjil offers regular reload bonuses for existing players — typically announced via email, SMS, or the in-platform promotions banner. Reload bonuses work similarly to the welcome bonus, offering a percentage match on your deposit with wagering requirements. newjil also operates a loyalty program where you earn points for every bet you place. These points accumulate based on your bet volume and loyalty tier — Bronze, Silver, Gold, and Platinum — with higher tiers unlocking faster point accumulation, exclusive promotions, priority withdrawals, and dedicated VIP support. Points can be exchanged for bonus credits, free spins, or cashback rewards.

Question 23

Do newjil free spins winnings have wagering requirements?

Accepted Answer

Yes. Free spins awarded as part of a newjil promotion — whether from the welcome bonus, a reload offer, or a special seasonal campaign — generate winnings that are credited as bonus funds subject to wagering requirements. The applicable wagering multiplier is stated in the promotion's terms and conditions, typically between 20x and 35x the winnings amount. Free spins awarded as part of a VIP loyalty reward or a specific "wager-free spins" promotion are the exception — any winnings from these are credited directly to your Real Money Balance with no additional requirements. Always read the promotion details carefully before opting in.

Question 24

Why was my bonus cancelled or removed from my account?

Accepted Answer

newjil reserves the right to cancel a bonus if any of the applicable terms are breached. Common reasons for bonus removal include: placing bets above the maximum allowed bonus bet size (usually ₱500 per spin or hand), using the bonus on excluded games, attempting to claim the same promotion from multiple accounts, or withdrawing your deposit before completing the wagering requirements. Bonuses also expire if wagering requirements are not met within the allotted time period — typically 7 to 14 days from the date of activation. If you believe your bonus was cancelled in error, contact newjil support with your account details and they'll review it.

Question 25

Is newjil licensed and legal in the Philippines?

Accepted Answer

Yes. newjil operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and regulating all online gaming platforms in the Philippines. PAGCOR licensing means newjil undergoes regular audits for game fairness, financial integrity, anti-money laundering compliance, and responsible gaming standards. Playing on a PAGCOR-licensed platform like newjil ensures that your funds are protected, your games are fair, and you have a legitimate avenue for complaints if needed. All newjil operations comply fully with Philippine law, including the Anti-Money Laundering Act (AMLA) and the Data Privacy Act of 2012.

Question 26

Why does newjil require players to be 21 years old?

Accepted Answer

The 21-year minimum age requirement is mandated by PAGCOR regulations, which govern all licensed online gaming operators in the Philippines. This age threshold is set specifically for casino-style gambling — higher than the 18-year age limit used in some other countries — to provide additional protection for young Filipinos. newjil strictly enforces this requirement through mandatory KYC identity verification on all accounts. If a player is found to be under 21, their account is immediately suspended, all balances are handled per PAGCOR's prescribed protocol, and the case is reported to the regulator. There are no exceptions to this policy under any circumstances.

Question 27

How do I set deposit or loss limits on my newjil account?

Accepted Answer

newjil makes it easy to set spending controls directly from your account dashboard. Go to "Account Settings" and select "Responsible Gaming Tools." From there, you can set daily, weekly, or monthly deposit limits, loss limits, and session time reminders. Limit reductions take effect immediately once you save the changes. Limit increases, however, are subject to a mandatory 72-hour cooling-off period before they take effect — this built-in delay gives you time to reconsider before spending more. All limit changes are confirmed by email. If you need help setting up these controls, newjil's support team is available around the clock to guide you.

Question 28

How do I self-exclude from newjil?

Accepted Answer

To self-exclude from newjil, contact the support team via live chat or email at support@newjil.cam with the subject line "Self-Exclusion Request." A trained support agent will verify your identity and process the exclusion within 24 hours. You can choose a minimum exclusion period of 12 months or opt for permanent exclusion. Once activated, you will not be able to log in, deposit, or create a new account during the exclusion period. newjil also reports all self-exclusions to PAGCOR and immediately stops all marketing communications. If you are struggling with gambling, self-exclusion is a real, effective tool — don't hesitate to use it.

Question 29

How does newjil protect my personal and financial data?

Accepted Answer

newjil takes data security seriously and implements industry-standard protections across the platform. All data transmitted between your device and newjil is encrypted using TLS 1.2 or higher. Sensitive data at rest — including passwords, identity documents, and payment details — is protected using AES-256 encryption. Access to player data within newjil is restricted on a strict need-to-know basis and all staff undergo background checks. newjil operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), and a designated Data Protection Officer oversees all data handling. You can read the full details in newjil's Privacy Policy.

newjil Frequently Asked Questions

Jump to a Section

Account & Registration